+ When will I get my order?
Typically, it takes six business days for a customer's order to be delivered
unless an item is on backorder, in which event, the customer will be notified.
Customers can click on Order Status to see the status of their orders. You can
also email
to check order status. Please be sure to include your order number.
+ Shipping Methods
Shipping methods and charges vary depending on the type of products ordered.
Products may be shipped by UPS Ground, USPS or via common carrier. Add products
to the shopping cart to see the ground shipping cost. Additional S&H charges will
apply to orders shipped to APOs, Hawaii and Alaska, and to orders shipped via
upgraded services (Next Day, 2nd Day, etc). Heavy or oversized items may incur
additional charges. Please email
or call us at:
for a shipping upgrade cost estimate. S&H charges are non-refundable in occurrences
where we have made no error in merchandizing or shipping.
+ Returns and Exchanges
We will issue a refund, replacement or credit if you are not satisfied with a purchase,
provided you notify us within 14 days of receipt of product. A restocking charge of 20%
will apply to all items returned when we have made no error in merchandizing or shipping.
Refunds will be made by original method of payment. All returns must arrive unused in the
original packaging and all freight charges for the return of goods are to be paid by you.
Notwithstanding the above, returns will not be accepted for certain products including,
but not limited to, ballasts, linear fluorescent bulbs with a length greater than 48
inches and special order products. Please email
or call us at:
to obtain a Returned Material Authorization (RMA) number and return shipping address before returning any product.
If you want to replace an incorrect order, you should follow the material return instructions
above, and place a new order for the replacement merchandise.
We will replace the order and refund any applicable shipping costs if we made an error with
an order. You should note any obvious damage or shortage while applying your signature at the
time of delivery and make all claims for replacement or credit within 14 days of delivery.
To return, replace or get a refund for any wrong or damaged item, please email
or call us at:
to obtain a Returned Material
Authorization (RMA) number and a replacement shipment or a credit, as your needs dictate.
For damaged orders, you should refuse delivery if possible, or keep the original box and all
packaging materials for possible inspection by the carrier and/or return to us. In the event
we request that you return an incorrect or damaged shipment, we ask that you do so upon your
receipt of a prepaid shipping label to be affixed to the original box, packaging and all contents.
+ Foreign Orders
We do not generally sell products to customers outside of the United States. Exceptions
are made on a case by case basis, but at a minimum, we require purchaser to contract with a
freight forwarder within the contiguous 48 United States, to whom we can ship products.
Payment is required in advance of shipment via wire transfer, US credit card or US bank check.
Contact us at
or call
for details. Se habla Espanol. Nous parlons Francais. Wir sprechen Deutsch
+ APOS
S&H charges will apply to orders shipped to APOs, unless purchaser can supply us with a
shipping address which has a zip code and state within the contiguous 48 United States
+ Damage or Missing Goods
We strive to provide the very best customer service anywhere! Just call us at:
or email
and give us (1) your account/customer name, (2) the nature of your
problem along with (3) the 'order number'. The order number is provided on email confirmation
you received when placing your order. (4) Also indicate if you would like to have a credit for
the damaged or missing products or if you would like replacements for the damaged or missing
products immediately shipped to you. (5) IMPORTANT: In order to issue you credit or to provide
replacements for damaged items, we require that you notify the carrier of the damage before you
accept delivery. The carrier must record the damage on the bill of lading or delivery receipt.
This will ensure that GoodMart is able to file a freight damage claim against the carrier.
(6) Finally, in order to issue you credit or provide replacements for damaged items, we must
hear from you within two business days from the date you received the damaged goods.